There are a number of things that you can check if you are having trouble logging onto this web site.
- Remember that your password is case sensitive. This means that it will not be recognized unless you enter it in the same form that you originally submitted it, with exactly the same capital letters and lowercase letters as the original.
- Check that your email address has been entered correctly, and that there are no typing errors.
- In order to use your account you need to have the "cookies" enabled on your web browser. It will not work if your web browser is not set to accept "cookies".
- If you are currently in the process of updating your email address, you will be unable to access your account until you receive the email confirming that the process has been completed.